Terms and conditions

4 DRAWS TICKET LTD · Version 1.0 · Effective 11 November 2026

Service status. 4draws is not yet licensed by Kenya's gambling regulator and does not operate real-money gambling: the service currently runs as a demonstration with M-Pesa's test environment. This document describes how the service works and takes full effect when the licence is granted.

1. The agreement

These terms are the agreement between you and 4 DRAWS TICKET LTD ("4draws", "we", "us"), a company incorporated in Kenya, for your use of the 4draws apps and website (the "Service"). By opening an account or using the Service you accept them, together with our Privacy statement, our Responsible gambling policy and the game rules shown in the app under "How it works". If you do not accept them, do not use the Service.

If these terms and the game rules in the app say different things about how a play or a draw works, the game rules apply.

2. Definitions

• Account: your 4draws account, identified by your M-Pesa phone number.
• Wallet: the balance of money in your account that the Service has confirmed.
• Top-up: a payment from your M-Pesa into your wallet.
• Play: one paid spin of the wheel.
• Draw chance: one entry in a draw, earned by a play.
• Draw: a daily, weekly, monthly or quarterly selection of winners from the draw chances entered in it.
• Prize: money awarded to a winner of a draw.
• The Regulator: the authority that licenses and supervises gambling in Kenya.

3. Who may open an account

• You must be 18 years or older. Gambling by anyone under 18 is against the law.
• You must be in Kenya when you play.
• You may hold one account only, opened in your own name.
• Your M-Pesa number must be registered in your own name.
• You may not use the Service while you are self-excluded or on a break, or if a court or the Regulator has barred you from gambling.
• Our directors, staff and their immediate families, and anyone involved in running the draws, may not play.

4. Your account and its security

• Give true, complete information and keep it up to date.
• Keep your password secret and your devices secure. Do not let anyone else use your account.
• You are responsible for what is done through your account until you tell us it has been compromised. Tell us at once if you think it has.
• We will never ask for your M-Pesa PIN. Do not give it to anyone who says they are from 4draws.
• We may limit the number of devices signed in to an account, and you can see and sign out your devices in the app.

5. Verifying who you are

The law requires us to know our customers. We may ask for your names, national ID number and date of birth, and for proof of them, at any time and always before your first withdrawal or prize payout. Your first M-Pesa top-up confirms that your phone number is yours. If we cannot verify you, or what you gave us turns out to be untrue, we may restrict or close the account and deal with any balance as the law requires.

6. Your wallet and top-ups

• Top-ups are made from M-Pesa only, from the number on your account, by approving the M-Pesa prompt or paying to our paybill.
• The smallest and largest top-up, and any deposit limits you have set, are shown in the app.
• Your wallet shows only money the Service has confirmed with M-Pesa. A top-up that M-Pesa later reverses is taken back from your wallet; if you have already spent it, it is owed and your next top-up repays it first.
• Your wallet is not a bank account. It earns no interest, we give no credit, and it is for playing only.
• Money in your wallet remains yours and can be withdrawn under clause 9.

7. Plays

• Each play costs the price shown before you confirm it, and is paid from your wallet or, if you choose, directly from your M-Pesa.
• The number of plays allowed each day is shown in the app.
• The result of a play is decided by our servers using a method you can check afterwards (the fairness page in the app explains how). The wheel on your screen only shows that result.
• A play earns draw chances for that day. A play that lands on a lucky slot doubles that day's draw chances.
• The wheel never pays cash. Prizes come only from the draws.
• A confirmed play cannot be cancelled or refunded, except under clause 13.
• Most plays do not win a prize. Play for entertainment and only with money you can afford to lose.

8. Draws and prizes

• Your draw chances are entered in that day's draw and in your own weekly, monthly and quarterly draws. Your periods start on the day of your first play and are shown in the app.
• Winners are selected using a public source of randomness that anyone can check, and each draw is approved by two officials before its results stand. Results are published in the app.
• Prizes and how they are shared are shown in the app for each draw before it is run.
• A prize is paid to the M-Pesa number on the winner's account, after identity verification and less any tax the law requires us to withhold.
• If we cannot pay a prize because the winner cannot be verified or reached, it is held and dealt with as the law requires.

9. Withdrawals and payouts

• You can ask to withdraw your wallet balance at any time, to the M-Pesa number on your account only.
• Your identity must be verified before your first withdrawal.
• Withdrawal limits are shown in the app. Large or unusual payouts are reviewed by our staff before they are sent, which can delay them.
• We may hold a payment while we look into it, where the anti-money-laundering law or the Regulator requires.
• M-Pesa's own limits and charges apply to what you receive.

10. Fees and taxes

We charge no fee to open or keep an account. We deduct and pay to the Kenya Revenue Authority any tax the law places on stakes and winnings, and show it on your receipts. You are responsible for any other tax on what you receive.

11. Responsible gambling

You can set daily, weekly and monthly deposit limits, take a break, or exclude yourself, at any time in the app. A break or a self-exclusion cannot be ended early by you or by us. We may also restrict an account where we believe a player is being harmed. See Responsible gambling.

12. What you must not do

• Open more than one account, use another person's account or identity, or let another person use yours.
• Use the Service with money that is not yours, or with the proceeds of crime.
• Use the Service to move money rather than to play.
• Cheat, collude, or use software, bots or any fault in the Service to gain an advantage.
• Interfere with the Service, test its security without our written consent, or try to reach other players' data.
• Abuse or threaten our staff.

13. Errors, interruptions and voided plays

• If a fault stops a play you were charged for from being completed, we will put it right: the play is completed and shown to you, or its price is returned to your wallet.
• If the connection drops during a play, the result our servers recorded stands and is shown when you return. You are charged once.
• If an obvious error credits you with money or draw chances you were not due, we may correct it.
• If a draw cannot be run fairly, we may postpone or re-run it under the Regulator's rules, and will say so in the app.
• We may pause top-ups, plays, withdrawals or payouts for maintenance, an M-Pesa outage, a fault or a legal requirement. Your balance is safe while an area is paused.

14. Suspension and closure

• You may ask us to close your account at any time: see Delete your account. We pay out any balance first.
• We may suspend or close an account, void plays, or withhold a payment where we reasonably believe these terms or the law have been broken, where we cannot verify the holder, or where the Regulator or a court requires it.
• If we close an account for a reason other than fraud or crime, we pay its confirmed balance to the holder's M-Pesa number once the holder is verified.
• Records are kept after closure for as long as the law requires.

15. Our liability

• We will run the Service with reasonable care and skill and pay what is properly due to you.
• We are not liable for losses caused by things outside our reasonable control, including failures of M-Pesa, mobile networks, the internet or your device.
• We are not liable for indirect loss, loss of profit or loss of a chance to win.
• For any one play or draw, our liability is limited to the amount you paid for the plays concerned and any prize properly due to you.
• Nothing in these terms limits liability that the law does not allow us to limit, or takes away your rights as a consumer under Kenyan law.

16. Your responsibility to us

You will make good any loss we suffer because you broke these terms or the law, including fraud, the use of another person's identity or payment account, and reversed payments.

17. Intellectual property

The 4draws name, logo, apps and their content belong to 4 DRAWS TICKET LTD or its licensors. You may use the apps for your own play only. You may not copy, modify or resell them.

18. Privacy

We handle your personal data as our Privacy statement explains, under the Data Protection Act, 2019.

19. How we communicate

We write to you in the app and at the email address on your account. Keep it up to date. Write to us at support@4draws.co.ke. These terms are in English.

20. Complaints and disputes

1. Write to support@4draws.co.ke from the email address on your account, with the play, draw or payment concerned. For payments, include the M-Pesa receipt.
2. We acknowledge complaints promptly, investigate, and give you our answer in writing with our reasons.
3. If you are not satisfied with our answer, you may refer the complaint to the Regulator.

Our records of plays, draws and payments are the evidence of them, unless shown to be wrong.

21. Changes to these terms

We may change these terms when the Service, the law or the Regulator's rules change. We will post the new version here with its date and, for a change that matters, tell you in the app or by email before it takes effect. If you do not accept a change, you may withdraw your balance and close your account. Using the Service after a change takes effect means you accept it.

22. Governing law and general terms

• These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a term at once, we may still enforce it later.
• You may not transfer your account or your rights under these terms. We may transfer ours to a successor that holds the required licence.

23. Contact

4 DRAWS TICKET LTD, Nairobi, Kenya.
Support and complaints: support@4draws.co.ke
Privacy: privacy@4draws.co.ke

4 DRAWS TICKET LTD, Nairobi, Kenya. Last updated 11 November 2026.