Responsible gambling

4 DRAWS TICKET LTD · Version 1.0 · Effective 11 November 2026

Service status. 4draws is not yet licensed by Kenya's gambling regulator and does not operate real-money gambling: the service currently runs as a demonstration with M-Pesa's test environment. This document describes how the service works and takes full effect when the licence is granted.

4 DRAWS TICKET LTD wants every player to stay in control. Gambling should be entertainment, never a way to make money or to recover losses. Most plays do not win a prize. Only play with money you can afford to lose.

1. Our commitment

We accept adults only, and check age and identity.
We show the price of every play before you confirm it, and we never give credit.
We limit how many plays an account can make each day.
We give you tools to limit, pause or stop your play, and we never undo them early.
We do not send marketing to anyone who is on a break or self-excluded.
Our staff can restrict an account when they see signs of harm.

2. Tools in the app

Find them under Account → Limits, breaks and self-exclusion.

Tool	What it does
Deposit limits	A daily, weekly and monthly cap on what you can top up. Lowering a limit takes effect at once. Raising one waits 24 hours, so that the decision is never made in the heat of the moment.
A break	24 hours, 7 days or 30 days. Plays and top-ups stop, and the break cannot be ended early.
Self-exclusion	6 months, 1 year or permanently. You are signed out everywhere, plays and top-ups stop, and nobody, including our staff, can shorten or lift it. You can still withdraw your balance.

You can also ask our support staff to exclude you: write to support@4draws.co.ke.

3. Staying in control

Decide how much you will spend before you start, and set a deposit limit to match.
Never chase a loss. The next play is no more likely to win.
Do not play when you are upset, tired or have been drinking.
Do not borrow to play, and do not play with money meant for food, rent or school fees.
Balance play with other things you enjoy.

4. Signs to watch for

Spending more money or time than you planned.
Chasing losses, or playing to solve money problems.
Borrowing, selling things or missing bills to play.
Hiding your gambling from family or friends.
Feeling anxious, irritable or low when you are not playing.

If any of these sounds like you, take a break today and talk to someone.

5. Getting help

Kenya Red Cross offers free counselling on the toll-free line 1199.
Befrienders Kenya offers confidential emotional support (befrienderskenya.org).
Gamblers Anonymous runs meetings and online support for people who want to stop (gamblersanonymous.org).
Your doctor or a counsellor can refer you for treatment.

If someone close to you gambles too much, these services support families too.

6. Under 18s

4draws is for adults only. It is against the law for anyone under 18 to gamble. If you share a device with children, keep your password private and sign out after playing. Parents can use device controls (Google Family Link, Apple Screen Time) to block gambling apps. If you believe a child is using 4draws, tell us at support@4draws.co.ke and we will close the account.

7. Contact

4 DRAWS TICKET LTD, Nairobi, Kenya. Support: support@4draws.co.ke

4 DRAWS TICKET LTD, Nairobi, Kenya. Last updated 11 November 2026.